Help & support

How can we help?

The quick answers are below. Still stuck? Email support@trydmflo.com and a real person (me) will get back to you.

Getting started

Setup & the basics

What does DMflo do?
DMflo runs a team of AI agents on your Instagram. They reply to comments, story replies and DMs in your brand’s voice, understand intent in Hinglish and English, hide spam, steer conversations toward sales, and capture leads, so you stop manually answering “price?” a hundred times a day.
How long does setup take?
About two minutes. Connect your Instagram professional account, set your goals and voice, and flip the switch to go live. No keyword lists, no flowcharts, no onboarding maze.
Which Instagram accounts work?
DMflo works with Instagram creator and business (professional) accounts, which is what Meta’s API requires. If you’re on a personal account, switch to a professional one in your Instagram settings first. It’s free.
Does it really understand Hinglish?
Yes, that’s the edge. The agents understand intent across Hindi, English, and the mix in between (“price kitna hai”, “DM me rate”, “kaise order karu”). No keyword lists needed. More languages are on the way.
Account & permissions

Instagram, data & safety

Will DMflo post or message as me without permission?
No. The agents only reply to comments and DMs within the goals and voice you set, and Meta’s messaging rules are baked in, so they can’t break them. We never post to your feed or message anyone outside what you turn on.
Do you store my Instagram password?
Never. You connect through Meta’s official, secure login. We receive only the permission-scoped access you approve, and you can revoke it anytime from your Instagram settings.
What data do you collect, and can I delete it?
We collect your name, email, the Instagram data needed to run automations, the messages we process to reply, and basic usage analytics. You can delete all of it anytime: see our Privacy Policy or email support@trydmflo.com with “Delete my data”.
Is DMflo affiliated with Instagram or Meta?
No. DMflo is independent and not affiliated with, endorsed by, or sponsored by Instagram or Meta. We use Meta’s official APIs and follow their Platform Policies.
Plans & billing

Pricing, upgrades & refunds

How much does DMflo cost?
Three flat plans: Free to start with 50 agent runs a month, Pro at ₹599/month ($15 in US & Canada) with unlimited keyword automation and 500 agent runs, and Agentic at ₹1,999/month ($35) with 2,000 agent runs, email + SMS lead capture and CRM integrations. An agent run is one action by an agent: a reply to a comment or DM, or a spam comment hidden. Pay yearly and save 20% (₹499 and ₹1,499/month). No per-contact or per-message charges, ever. See the full breakdown on the Pricing page.
How do I cancel?
Cancel anytime. If you subscribed through the App Store, manage it in your Apple ID subscription settings; your Pro features stay active until the end of the billing period, then you move to the free plan.
Can I get a refund?
App Store purchases are refunded by Apple at reportaproblem.apple.com. For purchases made directly with us, email support@trydmflo.com. Full details in our Terms.
Still need a hand?

Talk to a human.

It’s a one-person team, so you’re emailing the founder directly. I read every message.